Terms & Conditions

1. Website Information

The information on this website is provided for general informational purposes only. We make reasonable efforts to keep the website accurate and updated, but we do not guarantee that all information is complete, current, or error-free.

Website content may describe services such as water damage restoration, fire and smoke restoration, mold remediation, storm damage response, sewage cleanup, board-up and tarping, documentation services, reconstruction, or related services. Actual service availability may depend on location, scheduling, staffing, property conditions, safety concerns, weather, access, and other factors.

2. No Emergency Guarantee Through Website Forms

If you are experiencing an emergency, call us directly at (470) 695-6355.

Submitting a website form, email, text message, or online request does not guarantee immediate response, dispatch, service, or arrival. Response times may vary based on availability, location, weather, road conditions, project volume, safety concerns, and other operational factors.

If there is a life-threatening emergency, active fire, medical emergency, gas leak, electrical hazard, structural collapse risk, or immediate danger, call 911 or the appropriate emergency authority first.

3. Service Requests

When you submit a service request, you agree to provide accurate information to the best of your ability. This may include your name, phone number, email address, service location, property access details, type of damage, and relevant project information.

Submitting a request does not create a binding service agreement unless and until we accept the job and any required authorization, estimate, contract, work order, deposit, or other required documentation is completed.

We reserve the right to decline service requests for any reason permitted by law, including unsafe conditions, unavailable service area, lack of access, incomplete information, scheduling constraints, conflict of interest, or work outside our scope.

4. Estimates, Pricing, and Scope of Work

Any estimate, price range, verbal discussion, website statement, or preliminary opinion is not final unless provided in a written estimate, contract, work authorization, or approved scope of work.

Final pricing and scope may depend on property conditions, hidden damage, contamination category, materials affected, equipment needs, demolition needs, drying requirements, safety conditions, mold conditions, reconstruction needs, access limitations, code requirements, and other project-specific factors.

Additional work, changed conditions, or newly discovered damage may require a revised estimate, change order, or additional authorization.

5. Insurance and Documentation Disclaimer

Georgia Born Restoration may document observed damage, take photos, record readings, prepare restoration-related estimates, provide reports, explain mitigation or rebuild scope within our area of work, and help organize project-related information.

We are not public adjusters and do not provide insurance, legal, or claim-settlement advice. Our role is to document observed damage, prepare restoration-related estimates and reports, and explain the mitigation or rebuild scope within our area of work.

You are responsible for communicating with your insurance carrier, reviewing your policy, understanding your coverage, meeting policy requirements, and seeking advice from licensed insurance, legal, or public adjusting professionals when appropriate.

6. Mold, Health, and Safety Disclaimer

Information on this website about mold, water damage, fire damage, smoke, sewage, contamination, odors, or indoor conditions is for general informational purposes only and is not medical, legal, engineering, environmental, or insurance advice.

If you have health concerns, allergies, asthma, immune system concerns, respiratory symptoms, or other medical concerns, consult a qualified medical professional. If a property may be unsafe, avoid the affected area and contact qualified professionals or emergency authorities as appropriate.

7. Customer Responsibilities

You are responsible for:

• Providing accurate contact and property information
• Confirming that you have authority to request work at the property
• Providing safe and reasonable access to the property
• Disclosing known hazards, unsafe conditions, contamination, structural concerns, pets, utilities, access restrictions, or other relevant information
• Reviewing estimates, authorizations, contracts, invoices, and project documents
• Making required payments according to the applicable agreement
• Communicating with your insurance carrier, landlord, tenant, property manager, mortgage company, HOA, or other parties as needed
• Securing valuables, personal items, documents, pets, and sensitive belongings when possible

8. Photos, Videos, and Project Records

Georgia Born Restoration may create project records such as photos, videos, moisture readings, equipment logs, drying logs, scope notes, estimates, reports, invoices, and completion summaries.

These records may be used for internal documentation, project communication, estimating, scheduling, billing, quality control, and related business purposes.

We will not publicly use identifiable customer photos, videos, reports, testimonials, reviews, or project details for marketing without appropriate permission.

9. Website Use

You agree not to use this website to:

• Submit false, misleading, or fraudulent information
• Interfere with website security or functionality
• Attempt unauthorized access to systems, accounts, or data
• Upload malicious code, spam, or harmful content
• Copy, scrape, or misuse website content
• Violate any applicable law or regulation

Misuse of the website

We may restrict or block access to the website if we believe someone is misusing it.

10. Intellectual Property

The content on this website, including text, graphics, logos, images, layout, design, service descriptions, and other materials, is owned by or licensed to Georgia Born Restoration unless otherwise stated.

You may view and use the website for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, sell, or use website content for commercial purposes without written permission.

11. Third-Party Links and Tools

Our website may link to or use third-party websites, tools, maps, forms, analytics, call tracking, payment systems, social media platforms, or other services. We are not responsible for third-party content, availability, security, policies, or practices.

Your use of third-party services may be governed by their own terms and privacy policies.

12. Reviews and Testimonials

If you submit a review, testimonial, comment, photo, or feedback, you represent that it is truthful and based on your actual experience.

We may request permission before using customer testimonials, reviews, photos, or project details in marketing. We do not guarantee that any customer experience shown or described represents the typical outcome for every project.

13. No Warranty for Website

The website is provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or harmful components.

We may update, change, suspend, or discontinue any part of the website at any time.

14. Limitation of Liability

To the fullest extent permitted by law, Georgia Born Restoration and its owners, employees, contractors, vendors, and representatives will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website or reliance on website information.

Nothing in these Terms is intended to limit liability that cannot legally be limited.

15. Indemnification

You agree to defend, indemnify, and hold harmless Georgia Born Restoration and its owners, employees, contractors, vendors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms, submission of inaccurate information, or violation of any law or third-party right.

16. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Any dispute related to the website or these Terms will be handled in the appropriate courts located in Georgia, unless another venue is required by applicable law or by a separate written agreement.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.

18. Contact Us

If you have questions about these Terms, contact us using the information below.