Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Phone number
• Email address
• Property address or service location
• Mailing address
• Preferred contact method
• Service type requested, such as water damage restoration, fire and smoke restoration, mold remediation, storm damage response, sewage cleanup, board-up, tarping, documentation services, or reconstruction
• Details about your property damage, emergency, or service request
• Photos, videos, documents, or other files you choose to send us
• Information related to scheduling, estimates, invoices, payments, job documentation, or customer service

Automatic collection

We may also collect certain information automatically when you use our website, such as IP address, browser type, device type, pages visited, date and time of visit, referring website, general location information, and interactions with forms, buttons, phone links, or other website features.

We may collect this information through cookies, analytics tools, call tracking tools, form tracking tools, advertising tools, or similar technologies.

2. How We Use Information

We may use information we collect to:

• Respond to service requests
• Schedule inspections, estimates, restoration work, documentation work, or follow-up communication
• Contact you by phone, text, email, or other methods you provide
• Route emergency requests to the proper person or system
• Prepare estimates, scopes, reports, photos, readings, notes, invoices, and other job-related records
• Provide customer service
• Improve our website, marketing, operations, and customer experience
• Track calls, forms, leads, website visits, and marketing performance
• Send service updates, appointment reminders, follow-ups, review requests, or business communications
• Maintain internal records
• Protect our rights, property, customers, employees, and business
• Comply with legal, regulatory, insurance, accounting, or administrative obligations

3. Calls, Texts, and Emails

By providing your phone number or email address, you authorize us to contact you about your request, appointment, project, estimate, documentation, or related services.

If we offer text messaging, standard message and data rates may apply. You may ask us to stop sending non-essential marketing texts or emails at any time. We may still contact you for transactional or service-related reasons, such as appointment scheduling, active job communication, emergency follow-up, billing, or legal notices.

4. Cookies, Analytics, and Tracking

Our website may use cookies, analytics tools, call tracking, form tracking, advertising pixels, or similar technologies to understand how visitors use the website and how people find us.

These tools may collect information such as pages visited, links clicked, device type, general location, referral source, and website interactions. This helps us improve the website, measure advertising performance, understand which services people are searching for, and make it easier for customers to contact us.

You can usually adjust your browser settings to refuse or limit cookies. Some website features may not work properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties who help us operate our business, such as:

• Website hosting providers
• Form, CRM, or lead intake providers
• Call tracking or phone service providers
• Email or text messaging providers
• Analytics and advertising platforms
• Payment processors
• Bookkeeping, accounting, or administrative providers
• Subcontractors, vendors, or service providers involved in a project, if applicable
• Legal, insurance, or compliance professionals, when needed
• Government, regulatory, or law enforcement authorities, when required by law

Other sharing

We may also share information if necessary to protect our business, enforce our terms, collect amounts owed, investigate fraud or security issues, or respond to a lawful request.

6. Property Photos, Videos, and Job Documentation

As part of restoration, mitigation, documentation, estimate review, or reconstruction-related work, we may create or receive photos, videos, moisture readings, scope notes, equipment logs, drying logs, reports, or other project records.

These records may be used for job documentation, estimating, internal records, communication with you, coordination with approved parties, or other business purposes related to the work requested.

We will not publicly use identifiable customer photos, videos, testimonials, reviews, reports, property images, or project details for marketing without appropriate permission.

7. Insurance-Related Information

If you provide insurance-related information, we may use it to document observed damage, prepare restoration-related estimates or reports, communicate about the scope of work, or provide records that you may choose to share with your insurance carrier or other parties.

We are not public adjusters and do not provide insurance, legal, or claim-settlement advice. Our role is to document observed damage, prepare restoration-related estimates and reports, and explain the mitigation or rebuild scope within our area of work.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no website, email system, phone system, text system, or electronic storage method is completely secure. We cannot guarantee absolute security.

Please do not submit highly sensitive information through website forms unless specifically requested through a secure method.

9. Data Retention

We may retain information for as long as necessary to provide services, maintain business records, complete projects, resolve disputes, comply with legal or accounting obligations, support insurance or documentation needs, and operate our business.

10. Your Choices

You may contact us to request that we update, correct, or delete certain information, subject to legal, business, accounting, insurance, documentation, or operational recordkeeping requirements.

You may also opt out of non-essential marketing emails by using the unsubscribe method provided in the email or by contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

12. Children's Privacy

Our website and services are intended for adults and property owners, tenants, managers, or other authorized representatives. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us using the information below.